Terms of Service

服务条款

Travel eSIM marketplace · Please read these terms carefully before purchasing

旅行 eSIM 平台 · 购买前请仔细阅读以下条款

Version 2.0 · Effective June 18, 2026版本 2.0 · 生效日期:2026年6月18日

1. Agreement to Terms 条款协议

These Terms of Service ("Terms") govern your access to and use of the travel eSIM marketplace operated by SinoConnection LLC ("Company," "SinoConnection," "we," "us," or "our") at sinoconnection.com and its related applications (collectively, the "Site"). By accessing the Site, creating an account, or purchasing a travel eSIM, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Site or purchase from us.

本服务条款(以下简称"条款")适用于您访问和使用 SinoConnection LLC(以下简称"公司"、"我们")在 sinoconnection.com 及相关应用程序(统称"本网站")运营的旅行 eSIM 平台。访问本网站、注册账户或购买旅行 eSIM,即表示您(以下简称"客户"、"您")已阅读、理解并同意受本条款约束。如您不同意,请勿使用本网站或向我们购买。

These Terms apply to travel eSIM products only. Any in-store prepaid wireless, refill, or phone-number services are governed by separate terms provided at the point of sale.

本条款仅适用于旅行 eSIM 产品。门店内的预付费无线、充值或号码服务受销售时另行提供的条款约束。

2. Definitions 定义

For purposes of these Terms, the following definitions shall apply:

就本条款而言,以下定义适用:

"Company" shall mean SinoConnection LLC, a New York limited liability company located at 82-72 Broadway, Elmhurst, NY 11373.

"公司"指 SinoConnection LLC,一家纽约有限责任公司,地址:82-72 Broadway, Elmhurst, NY 11373。

"eSIM" shall mean an embedded SIM travel data plan sold through the Site for use outside the United States, including any data add-on or top-up.

"eSIM"指通过本网站销售、供在美国境外使用的嵌入式 SIM 旅行流量套餐,包括任何流量加购或充值。

"Services" shall mean the sale, delivery, and related support of travel eSIMs facilitated by the Company through the Site.

"服务"指公司通过本网站提供的旅行 eSIM 销售、交付及相关支持。

"Airalo" shall mean AirGSM Pte Ltd, the third-party provider that provisions the eSIMs and underlying network connectivity sold through the Site. The Company is an authorized independent reseller of Airalo travel eSIMs.

"Airalo"指 AirGSM Pte Ltd,即开通本网站所售 eSIM 及底层网络连接的第三方提供商。公司是 Airalo 旅行 eSIM 的授权独立经销商。

"Activation" shall mean the point at which an eSIM is installed on a device and first connects to a supported network or consumes any amount of data.

"激活"指 eSIM 安装到设备上,并首次连接受支持的网络或使用任何流量的时刻。

"Customer" or "You" shall mean any individual or entity that accesses, registers for, or purchases Services from the Company.

"客户""您"指访问、注册或购买公司服务的任何个人或实体。

3. Nature of Services; Reseller Disclosure 服务性质;经销商声明

IMPORTANT: SinoConnection is NOT a mobile network operator. Travel eSIMs are provisioned by our partner Airalo (AirGSM Pte Ltd).

重要提示:SinoConnection 华人通不是移动网络运营商。旅行 eSIM 由我们的合作伙伴 Airalo(AirGSM Pte Ltd)开通。

The Company operates as an authorized independent reseller of Airalo travel eSIMs. The eSIMs, network coverage, data speeds, and connectivity are provided by Airalo and its underlying local network operators. The Company does not own, operate, manage, or control any wireless network, infrastructure, or spectrum.

公司作为 Airalo 旅行 eSIM 的授权独立经销商运营。eSIM、网络覆盖、数据速度及连接由 Airalo 及其底层本地网络运营商提供。公司不拥有、运营、管理或控制任何无线网络、基础设施或频谱。

By purchasing an eSIM, you also agree to Airalo's Terms of Use and Privacy Policy, which govern your use of the eSIM and the underlying connectivity. SinoConnection is the seller of record and your sole point of contact for purchase, support, refunds, and replacements.

购买 eSIM 即表示您同时接受 Airalo 的使用条款与隐私政策,该等条款约束您对 eSIM 及底层连接的使用。SinoConnection 为销售方,并且是您购买、支持、退款及更换的唯一联系方。

4. Eligibility & Device Requirements 资格与设备要求

You must be at least 18 years of age (or the age of majority in your jurisdiction) to purchase an eSIM. To use an eSIM you must own a device that is eSIM-compatible and network-unlocked. Some devices sold in mainland China do not support eSIM. We provide a device-compatibility checker; it is your responsibility to confirm your device is compatible and unlocked before purchasing.

购买 eSIM 须年满 18 周岁(或您所在司法管辖区的成年年龄)。使用 eSIM 须拥有支持 eSIM 且已解锁网络的设备。部分中国大陆销售的设备不支持 eSIM。我们提供设备兼容性检测工具;购买前确认设备兼容并已解锁是您的责任。

eSIMs are delivered electronically to the email address associated with your order. You are responsible for providing a valid, accessible email address. The Company is not liable for non-delivery caused by an incorrect or inaccessible email address, though unused, uninstalled orders may be eligible for a refund as described in Section 7.

eSIM 以电子方式发送至与您订单关联的电子邮箱。您有责任提供有效且可访问的电子邮箱。因邮箱错误或无法访问导致的未送达,公司不承担责任;但未使用、未安装的订单可按第 7 条申请退款。

5. Sanctions & Geographic Restrictions 制裁与地区限制

eSIMs are not available for sale to, or for use in, destinations subject to international sanctions or trade restrictions, including but not limited to Cuba, Iran, North Korea, Syria, Russia, Belarus, Venezuela, Myanmar, Afghanistan, Sudan, South Sudan, Somalia, Zimbabwe, and Libya. We screen orders and will decline any purchase for a restricted destination. You agree not to use an eSIM in violation of any applicable export-control or sanctions law.

受国际制裁或贸易限制的目的地(包括但不限于古巴、伊朗、朝鲜、叙利亚、俄罗斯、白俄罗斯、委内瑞拉、缅甸、阿富汗、苏丹、南苏丹、索马里、津巴布韦及利比亚)不提供 eSIM 销售或使用。我们会筛查订单并拒绝任何针对受限目的地的购买。您同意不以违反任何适用的出口管制或制裁法律的方式使用 eSIM。

6. Orders, Pricing & Payment 订单、价格与付款

All prices are listed in United States Dollars (USD) and are subject to change without prior notice. The price shown at checkout is the price you pay. Online payments are processed securely through Stripe, Inc., a PCI-compliant payment processor. By submitting payment you authorize the Company to charge the specified amount to your selected payment method. The Company does not store complete payment-card numbers on its servers.

所有价格以美元(USD)标示,如有变更恕不另行通知。结账时显示的价格即为您支付的价格。在线付款通过符合 PCI 标准的支付处理商 Stripe, Inc. 安全处理。提交付款即表示您授权公司从您选择的付款方式中扣除指定金额。公司不在其服务器上存储完整的支付卡号。

We reserve the right to refuse or cancel any order, including where we suspect fraud, a sanctions/eligibility violation, or a pricing error. If we cancel a paid order before delivery, we will refund it in full.

我们保留拒绝或取消任何订单的权利,包括我们怀疑存在欺诈、违反制裁/资格规定或定价错误的情形。如我们在交付前取消已付款订单,将全额退款。

7. Refunds & Replacements 退款与更换

Because an eSIM grants immediate access to a digital data plan, refund eligibility depends on whether the eSIM has been installed. Our full policy is set out on our Refund Policy page, which is incorporated into these Terms.

由于 eSIM 即时授予数字流量套餐访问权限,退款资格取决于 eSIM 是否已安装。完整政策载于我们的退款政策页面,该页面构成本条款的一部分。

✅ Eligible 可退款

Refundable to your original payment method when both apply: within 14 days of purchase, and the eSIM has not been installed (never activated, zero data used).

同时满足以下两点可退至原付款方式:购买后 14 天内, eSIM 从未安装(未激活、零流量)。

❌ Not eligible 不可退款

More than 14 days since purchase; the eSIM has been installed (activated or any data used); or the order is a top-up.

购买超过 14 天;eSIM 已安装(已激活或已使用任何流量);或该订单为充值。

⚠️ Defective eSIM (manual review) 故障 eSIM(人工审核)

If an eSIM fails to install or activate, drops connection unexpectedly, or has no signal at the destination after 24+ hours, submit a request with error screenshots, device model, and country/region. We review manually and refund or replace if the defect is verified.

如 eSIM 无法安装或激活、使用中意外断线,或抵达目的地 24 小时后仍无信号,请提交请求并附上错误截图、设备型号及国家/地区。我们将进行人工审核,确认故障后退款或更换。

Submit refund requests through the My eSIMs page on your dashboard or by email to support@sinoconnection.com — please do not call the store, so we can track each request properly. Approved refunds typically appear on your statement within 5–10 business days. SinoConnection handles all eSIM refunds and replacements; you do not need to contact Airalo.

退款请求请通过控制台的"我的 eSIM"页面或发送邮件至 support@sinoconnection.com 提交 —— 请勿致电门店,以便我们妥善跟踪每项请求。已批准的退款通常在 5–10 个工作日内显示在您的账单上。所有 eSIM 退款与更换均由 SinoConnection 处理,您无需联系 Airalo。

8. Acceptable Use; Personal Use Only 使用规范;仅限个人使用

eSIMs are sold for your personal use. You must not resell, redistribute, sublicense, or offer for further resale any eSIM purchased from the Company, and you must not use the Services for any unlawful, fraudulent, or abusive purpose. You are responsible for all activity on an eSIM you purchase or install.

eSIM 仅供您个人使用。您不得转售、再分发、再许可或以其他方式进一步转售向公司购买的任何 eSIM,亦不得将服务用于任何非法、欺诈或滥用目的。您对所购买或安装的 eSIM 上的所有活动负责。

9. Service Quality & Network Disclaimer 服务质量与网络免责声明

Network coverage, call/data quality, and speeds are provided by Airalo and the local mobile operators in each destination, and may vary by location, device, and network conditions. The Company does not control and is not responsible for the underlying network. Beyond the refund and replacement remedies in Section 7, the Company has no obligation to troubleshoot coverage, speed, or connectivity issues attributable to the network or your device.

网络覆盖、通话/数据质量及速度由 Airalo 及各目的地的本地移动运营商提供,可能因位置、设备及网络状况而异。公司不控制底层网络,亦不对其负责。除第 7 条所述的退款与更换补救外,公司没有义务排查可归因于网络或您设备的覆盖、速度或连接问题。

Except as expressly stated in these Terms, the Services are provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law.

除本条款明确规定外,在法律允许的最大范围内,服务按"现状"和"现有"提供,不附带任何形式的保证。

10. Limitation of Liability 责任限制

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

在适用法律允许的最大范围内:

The Company's total aggregate liability arising out of or in connection with these Terms or any transaction shall not exceed the total amount paid by the Customer to the Company for the specific eSIM giving rise to the claim.

公司因本条款或任何交易产生的或与之相关的总累计责任,不超过客户就产生索赔的特定 eSIM 向公司支付的总金额。

In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, missed connections, or other intangible losses, regardless of the legal theory and even if the Company has been advised of the possibility of such damages. The Company shall bear no liability for any acts, omissions, interruptions, errors, delays, or failures of Airalo, any network operator, payment processor, or other third-party service provider.

在任何情况下,公司均不对任何间接、附带、特殊、后果性或惩罚性损害承担责任,包括但不限于利润损失、数据损失、使用损失、商誉损失、错过的行程衔接或其他无形损失,无论基于何种法律理论,即使公司已被告知此类损害的可能性。公司对 Airalo、任何网络运营商、支付处理商或其他第三方服务提供商的任何行为、疏忽、中断、错误、延迟或故障不承担任何责任。

11. Indemnification 赔偿

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms or of Airalo's terms; (c) your violation of any law or third-party right; or (d) your misuse of an eSIM.

您同意赔偿、辩护并使公司及其管理人员、董事、员工、代理人和关联方免受因以下原因产生的任何及所有索赔、损害、义务、损失、责任、成本和费用(包括合理的律师费):(a) 您对服务的使用;(b) 您违反本条款或 Airalo 条款;(c) 您违反任何法律或第三方权利;或 (d) 您滥用 eSIM。

12. Privacy 隐私

Our handling of your personal information is described in our Privacy Policy. To provision your eSIM, we share the minimum information needed — typically your email address, the package selected, and an order reference — with Airalo. For this data, SinoConnection acts as the data controller and Airalo acts as a data processor. We do not share your payment-card details with Airalo and we do not sell your personal information.

我们对您个人信息的处理方式载于隐私政策。为开通您的 eSIM,我们仅与 Airalo 共享所需的最少信息 —— 通常为您的电子邮箱、所选套餐及订单编号。就该等数据而言,SinoConnection 为数据控制者,Airalo 为数据处理者。我们不会向 Airalo 共享您的支付卡信息,亦不会出售您的个人信息。

13. Governing Law 适用法律

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Queens County, New York, and you hereby consent to the personal jurisdiction of such courts.

本条款受纽约州法律管辖并按其解释,不考虑法律冲突条款。因本条款产生的或与之相关的任何法律诉讼或程序应专属于纽约州皇后区的州法院或联邦法院,您在此同意接受上述法院的属人管辖权。

14. Severability 可分割性

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

如果本条款的任何条款被有管辖权的法院认定为无效、违法或不可执行,该条款应在使其有效和可执行所需的最小范围内进行修改,如无法修改则从本条款中分离。任何条款的无效或不可执行不影响其余条款的有效性或可执行性,其余条款应继续完全有效。

15. Modifications to Terms 条款修改

The Company reserves the right to modify, amend, or update these Terms at any time, at its sole discretion, by posting the revised Terms on this page with an updated effective date. Your continued use of the Services following any such modification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes.

公司保留随时自行决定修改、修订或更新本条款的权利,修改后的条款将在本页面发布并更新生效日期。您在任何修改后继续使用服务即构成您对修改后条款的接受。您有责任定期查看本条款的变更。

16. Contact Information 联系信息

If you have any questions regarding these Terms of Service, please contact us:

如对本服务条款有任何疑问,请联系我们:

SinoConnection LLC

82-72 Broadway, Elmhurst, NY 11373

eSIM support & refunds: support@sinoconnection.com

Store: (718) 898-9180

Mon-Sat: 10:30 AM - 6:30 PM | 周一至周六 10:30-18:30